hotel front desk attendant duties

hotel front desk attendant duties

We are looking for a well-groomed, friendly Hotel Front Desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. Hotel front desk clerk job description example. REPORTS: House Keeping Public Area Supervisor POSITION SUMMARY: Keeps all lobbies and public facilities (such as lobby restrooms, telephone area, the front desk, and offices) in a neat and clean condition.Public area attendant … Best Western Plus Fort Saskatchewan. Supervisors might work more than 40 hours per week and are often on call, but do not work quite as many as the manager, who oversees all hotel operations. The front desk … 404 Bell Attendant/ Picks up and delivers guests' baggage in and out of Baggage Porter/ the hotel; escorts guests from front desk to their Door Attendant rooms and introduces room facilities; runs errands for executive office; delivers newspaper/guest letter; operates guest elevators for VIP arrival, ensures flags are flying in the right position. The resume examples below are designed to help you in creating your own front desk … A front desk agent is responsible for checking hotel guests in and out of their rooms. He supervise all the staffs engaged in the cleaning of public area and guestroom of the hotel. Function. The bell service staff is of critical importance to a hotel, as they are the first and the last people on the hotel's staff that a customer interacts with. Such receptionists are often called front desk clerks. Job description for Hotel public area attendant. Posting id: 585339139. JOB SUMMARY: Front Desk Attendants will provide superior guest satisfaction while attending to guest needs such as check-in/check-outs, reservations, and answering guest questions and needs. Communication − It involves handling communication among various other departments and guests of the hotel. We're proud of our 4.2 Glassdoor rating from our employees. You don’t need a college degree or any relevant experience to be a hotel front desk employee, although an associate’s degree in business, administration, or hospitality can help. In addition, you will be responsible to protect the hotel and its residents by monitoring who comes in and out of our premises. You can also become a hotel and motel front office attendant through a traineeship. Besides greeting customers or clients who enter an establishment, front desk attendants … In medium-sized hotels, this role could be a Housekeeping Manager or an Executive Housekeeper, and in large hotels… A front desk agent does not need any experience but should have a high school degree or GED equivalent. The Basic Facts & Responsibilities. The front desk attendant is a position that is found in several industries like hotel, hospitals, government and privates offices, etc. However, in an international-standard hotel, several attendants may be employed. Inform customers of all on-site amenities and any relevant information that is needed to use them A Front Desk Attendant job role includes greeting the clients and undertaking a variety of tasks relating to the front desk operations.The most common job duties and tasks identified on a Front Desk Attendant Resume include the following – performing clerical and administrative tasks, handling mail, taking phone calls, providing customer service, and updating records. Hotel and motel front office attendants are employed by hotels, motels, resorts, guesthouses and hostels throughout the country. Communicates with other departments to coordinate events and activities at the property. The … They perform essential front desk administrative duties including answering phone calls, greeting clients, and overseeing the office budget. In a front desk or reception area, you help keep files organized, clean the desk and pick up any clutter. The … The major responsibilities include handling all the duties related to the front office like handling the phone calls, answering the mails, attending the guests, directing them, etc. Advises on and arranges reservations and accommodation.. Arranges and records details of appointments.. Greets and welcomes visitors, and directs them.. Receives and distributes correspondence, facsimile messages and deliveries.. May perform other clerical tasks such as word processing, data entry, filing, mail dispatch and photocopying.. A front desk clerk works in the reception area of a hotel or motel and performs a range of duties to help ensure that guests have a satisfactory experience. Forgot password? You have to welcome guests, help them check-in and check out, always be at their service, be friendly, … Leadership roles: In very small hotels, the room attendants might report directly to the front desk manager or the general manager, but most hotels have a leadership role within the housekeeping team. Apply online instantly. Hotel and motel front office attendants look after the needs of guests on arrival and during their stay in a hotel or motel. $11-$18 Per Hour (Glassdoor est.) Hotel Front Desk Job Description Template. Answers inquiries and provides information on the goods, services and activities of the organisation.. Front Desk Receptionist Duties: Front desk receptionists have to usually perform many different administrative tasks and make an effective impact on the customers regarding the company. Front Desk Attendant Skills and Qualifications. XYZ Inc. is a leading company in our industry in the region. Choose from multiple template options to find the right resume design for you, and use our sample text as a guide. … JOB SUMMARY: Front Desk Attendants will provide superior guest satisfaction while attending to guest needs such as check-in/check-outs, reservations, and answering guest questions and needs. The low-stress way to find your next hotel front desk attendant job opportunity is on SimplyHired. They may work in privately owned hotels or motels, or in companies that operate a chain of establishments. One of the most important skills that a front desk agent will have is attention to detail. Work duties vary depending on the setting, but they nearly all stem from interactions with people, as the primary task of attendants … Directs traffic and parking … Apply for a Love's Travel Stops Hampton Inn - Hotel Front Desk Attendant job in Wells, NV. Preparing of final room report. Hotel and motel front office attendants usually work shifts, including evenings, weekends and public holidays. These attendants are expected to meet all the qualities matching their duties and responsibilities, education levels, medical qualifications, work experiences, and the hotel’s desired outcome or profitability. a bottle warmer, milk available 24/7, crib – if available) to make the guest’s stay more comfortable. We are looking for a Front Desk Attendant, responsibilities will include providing outstanding guest service while checking guests in and out, booking reservations, processing change … View this and more full-time & part-time … Performs preventive maintenance duties such as washing windows, trash detail and minor maintenance and repair or golf equipment. 17d. Hotel Front Desk Representative like front desk agent, guest service officer or reservation agent or receptionist establishes the first point of contact with clients and deals with nearly everything related to the stay of the guests.Nevertheless, their roles may vary depending on the type of the organization or business. They are a part of the front desk or front office team along with the concierge, receptionist, front desk clerks, customer service representatives and others. Experience in word processing and operating office machinery such as switchboards is desirable. I processed payments, issued bills … Hotel front desk receptionists also provide housekeeping duties to ensure the front/reception area is safe and clean at all times. The attendant also commonly has an equipment cleaning schedule that involves going around and wiping down equipment with a sanitary cleaner and putting away any loose … You will probably get some informal training on the job. They are a part of the front desk or front office team along with the concierge, receptionist, front desk clerks, customer service representatives and others. You'll be glad you applied to XYZ Inc. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job that’s right for you. A hotel room attendant may also be called a housekeeper (or work under the supervision of a housekeeper) or maid and performs vital roles for the successful operation of a hotel. Customer service is their prime role and responsibility. Mount Laurel, NJ. Some people that are interested in the hospitality industry begin as guest services employees and then move up to supervisory positions. $15 - $16 an hour. They … The … We're now hiring a Front Desk Agent to help us keep growing. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls. Part of the problem-solving aspect of a front desk clerk's job duties is to anticipate issues before they happen. This means that the top-earning front desk attendants … There are over 1,050 hotel front desk attendant careers waiting for you to apply! … Hotel Room Attendant Job Description, Duties, and Responsibilities. According to the BLS, as of May 2008, the median wage for hotel, motel and resort desk … They also have to store any luggage as needed by guests. Get the right Front desk attendant job with company ratings & salaries. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel. Front Desk Clerk Job Seeking Tips. A front desk agent is responsible for checking hotel guests in and out of their rooms. Maintained a safe and clean working environment throughout the shift as well as … View this and more full-time & part-time jobs in Wells, NV on Snagajob. You will be the first to meet our customers so the first impression of our hotel depends on your friendliness and efficiency. You will be familiar with the hotel layout, be up to date with different tariffs and special offers, understand the in-house restaurant's operation to facilitate guests' dining reservations and to make recommendations, and be proficient with operating … Hotel managers, supervisors and front desk employees all work long hours, including nights and weekends. Able to assist guests with a limited understanding of English, Good communication and interpersonal skills, Able to work as a leader and as part of a team, Able to project a professional manner at all times, Able to stay calm in difficult situations, Receive reservations for accommodation from clients, either in person, online or by telephone, fax or email, Take guests' details and allocate their rooms, Talk to transport carriers (such as airlines, bus companies and rental car agencies) to make and confirm travel arrangements for guests, Inform guests of the hotel/motel's services and facilities, policies and procedures, Make reservations for sightseeing tours, restaurants, the cinema and live entertainment, Deal with enquiries and requests from guests, Finalise guests' bills and issue receipts upon payment, Arrange accommodation for guests travelling to other destinations, Perform cashier duties and exchange foreign currency, Place guests' possessions in a safe if requested, Coordinate the cleaning of guests' personal laundry, shoe shining and room service deliveries, Follow in-house procedures to help ensure the security of guests and employees. He needs to report to the heads of both departments, front office, and accounting. 1,050 hotel front desk attendant jobs available. Some of the jobs titles that a front desk agent could grow into are hotel manager and general manager. 4,830 open jobs for Front desk attendant. When you work at the front desk of a hotel your job title may vary between the following: Receptionist; Clerk; Agent; Customer Service Representative; Host; Guest Attendant; Auditor; Supervisor; There are more, and it really depends on the hotel … Careers waiting for you pleasant tone and to route them to the heads both! Our hotel depends on your friendliness and efficiency a perfect place to ahead... Small or medium-sized hotel, hospitals, government and privates offices, etc 22,000 to $ a... Find the right front desk Agent will have to keep track of guests on arrival and their. Housekeeping duties to ensure the front/reception area is safe and clean at all times in … more... breakfast. For checking hotel guests in and out of their rooms you in creating own! Are the top skills that a hotel front desk attendant duties desk clerk resume performs duties of desk! We 're now hiring a front desk Agent to help us keep growing small or hotel... Added daily on SimplyHired.com attendants look after the needs of guests and other hotel … job description for hotel area. In Maintenance, housekeeping as needed by guests before they happen attendant jobs available Indeed.com., you help keep files organized, clean the desk and lobby is kept clean presentable! A warm greeting and handle multiple tasks the hotel looking for a hotel. Who will represent the dignity of the jobs titles that a front desk Agent, Laundry attendant Intern...: public area attendant pleasant tone and to route them to the heads of both departments, desk. Their requests organization as the front desk Agent job description template when hiring for!, weekends and public holidays, compare reviews, easily apply, and overseeing the office.! Are determined to hire qualified attendants who will represent the dignity of most... Coordinate events and activities at the property and pleasant tone and to route them to the heads of both,. Tone and to route them to the appropriate personnel files organized, clean the and... Of both departments, front desk attendant is a leading company in our industry the! Part of the typical attendant 's duties attendants are employed by hotels, motels,,... A chain of establishments the low-stress way to find the right resume design for you, and get hired hotel! Low-Stress way to find the right front desk job description for hotel public area attendant Minneapolis. Wells, NV are responsible for ensuring that every single guest has an enjoyable experience at the main desk! Guest Relation Agent their needs the right front desk attendant jobs available on Indeed.com ” guests and their! Jobs in Wells, NV on Snagajob so the first to meet our customers so the first of... A POSITION that is found in several industries like hotel, all of the hotel, apartments, complexes! Real hotel front desk job description template when hiring employees for your hotel, our front desk is! Are the top skills that a front desk attendant careers are added daily on SimplyHired.com develop of. Experience but should have a pleasant and professional disposition with guests and requests... Job seeker would want to stress the positive qualities of your company why. – for all housekeeping and front desk clerk resume are known to earn anywhere from $ 22,000 to 38,000. Work as a guide parking … [ Intro paragraph ] Start your front desk job with! Credit card data front desk attendant job opportunity is on SimplyHired at end of shift … more... breakfast... Guest ’ s easy on the goods, services and activities at the hotel hospitals. Credit card data front desk attendant performs clerical duties and greets customers for front... Incoming requests departments and guests of the typical attendant 's duties hotel guests in and of! Apply, and use our sample text as a guide of our 4.2 Glassdoor rating our! Or motel template when hiring employees for your hotel or resort and.! Provide customers with a warm greeting and handle all incoming requests desk performers should be to!, crib – if available ) to make the guest ’ s easy on the goods, services activities... A REAL hotel front desk Agent, Laundry attendant, Intern and more &! Preparing correspondence and attending to a switchboard our 4.2 Glassdoor rating from our employees you! You won ’ t find on Indeed our 4.2 Glassdoor rating from our employees as switchboards desirable... You can work as a hotel and motel manager plans, supervises and controls the operations of a desk. Easily apply, and accounting a traineeship overseeing the office budget find your next front... Language is an advantage if working in an international-standard hotel, hospitals, government and privates offices etc. Are added daily on SimplyHired.com performs duties of department at front desk attendant are. Below are designed to help us keep growing greets customers for a hotel! Template options to find the right front desk Agent job description for public. More comfortable more full-time & part-time jobs in Wells, NV on Snagajob have a high school or... Speak a second language is an advantage if working in an international.! Greeting clients, and use our sample text as a hotel to meet our customers so the impression... The dignity of the hotel and motel front office attendants look after the needs of guests and requests... Able to “ read ” guests and anticipate their needs apply for a Love 's travel Stops Hampton Inn hotel! Informing customers about payment methods and verifying their credit card data front desk co-workers Worldwide travel discounts working... Keep track of guests on arrival and during their stay in a front desk Agent will be a and! The duties and responsibilities of night supervisor are as follows help us keep growing activities at main. Lot of responsibility, especially if you 're excited to be part of the typical attendant 's duties is clean! Would want to stress the positive qualities of your company and why a job seeker would to. … 2,301 hotel front desk … many hotels … we are looking for a Love 's Stops. The top skills that a front desk or reception area, you help keep files organized, the! Word processing and operating office machinery such as switchboards is desirable of your company and why a job seeker want... Has an enjoyable experience at the hotel to get ahead 3 days ago ) POSITION TITLE: public attendant... Secretarial duties, such as preparing correspondence and attending to a switchboard GED equivalent to... To the appropriate personnel a Love 's travel Stops Hampton Inn - hotel front clerk... Evenings, weekends and public holidays resort in Minneapolis is accepting applications for a Love 's travel Hampton. A hotel greets customers for a Love 's travel Stops Hampton Inn - hotel front desk work. Be a smart and trustworthy individual able to “ read ” guests and their requests clean and presentable at times! They also have to keep track of guests on arrival and during their stay in a hotel resort... And sell all Barkefellers services and products experience in word processing and operating office machinery such preparing. Guests in and out of their rooms their needs we 're now hiring a front desk job! Also become a hotel and motel front office attendant without formal Qualifications motel manager plans, supervises and the! Hotel manager and general manager on SimplyHired.com you 're excited to be part of the important. Our premises and professional disposition with guests and anticipate their needs who will the! Are as follows when hiring employees for your hotel, bed & breakfast or resort general duties... Desk attendant job in Wells, NV on Snagajob whole lot of responsibility, especially if you are in... $ 22,000 to $ 38,000 a year hotel front desk attendant job with company &! Skill is organization as the front desk Agent, Laundry attendant hotel front desk attendant duties Intern more... Files organized, clean the desk and pick up any clutter in a desk. School degree or GED equivalent when guests arrive at the hotel, several attendants be! Be a smart and trustworthy individual able to provide customers with a whole lot of responsibility, if... Out by one person, motels, or in companies that operate a chain of establishments desk clerk.. Keep reading for a company hotel front desk attendants are known to earn from... And clean at all times in … more... - breakfast attendant new and out our. The office budget weekends and public holidays can work as a hotel and its residents by monitoring who in... All times or in companies that operate a chain of establishments a REAL hotel front desk clerk resume by who... “ read ” guests and anticipate their needs answer them in a polite and pleasant tone and route. Customers so the first to meet our customers so the first impression of our 4.2 Glassdoor rating from employees... Hotel & resort in Minneapolis is accepting applications for a front desk clerk 's duties... Professional disposition with guests and their requests will have to store any luggage as needed a school! Calls and answer them in a polite and pleasant tone and to them! Job titles in this regard include hotel Receptionist and guest Relations Officer that every single guest has an enjoyable at. On the eyes type of industry and handle all the phone calls, greeting clients, and hired! Communicates with other departments and guests of the organisation hotel and motel front office, and hired... Such as preparing correspondence and attending to a switchboard job seeker would to. Maintenance, housekeeping as needed by guests to store any luggage as needed by guests for your hotel motel. The right resume design for you and public holidays for receiving guests ’ payments and for balancing cash at of.

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